Privacy Policy

1. Information We Collect

1.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register on our Site
• Place an order for CS2 skins or other digital items
• Sign up for our newsletter
• Participate in promotions or surveys
• Contact our customer support
• Submit reviews or testimonials

This information may include:

• Name
• Email address
• Phone number
• Postal address
• Payment information (processed securely through our payment processors)
• Steam account information and trade URLs
• Communication preferences

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referral sources
• Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze Site traffic, customize content, and deliver targeted advertisements. For more information about our use of cookies, please see our Cookie Policy section below.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• Processing and fulfilling your orders for CS2 skins and digital items
• Managing your account and providing customer support
• Improving our Site functionality and user experience
• Developing new products, services, and features
• Preventing fraudulent transactions and monitoring against theft

2.2 Communication

• Sending transactional emails regarding your orders or account
• Responding to your inquiries and support requests
• Sending newsletters, promotional offers, and marketing communications (if you have opted in)
• Providing important updates about our services

2.3 Analytics and Improvement

• Analyzing usage patterns and trends
• Conducting research and surveys
• Testing new features and functionality
• Measuring the effectiveness of our marketing campaigns

2.4 Legal Compliance

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms & Conditions and other agreements
• Protecting our rights, privacy, safety, or property
• Responding to lawful requests from public and governmental authorities

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors (to process transactions)
• Digital asset exchange platforms (such as DMarket)
• Customer support services
• Email marketing platforms
• Analytics providers
• Cloud hosting services

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our Terms & Conditions and other agreements
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our Site or services
• Protect the personal safety of users of our Site or the public

3.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

4.1 Access and Correction

You have the right to access, update, or correct inaccuracies in your personal information in our records. You can do this by logging into your account on our Site or by contacting us at privacy@csgaminghub.com.

4.2 Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

4.3 Deletion

You may request that we delete your personal information from our systems. Note that we may retain certain information as required by law or for legitimate business purposes.

4.4 Objection and Restriction

You may object to our processing of your personal information or ask us to restrict processing in certain circumstances.

4.5 Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any marketing email we send or by contacting us directly. Note that you will still receive transactional emails necessary for the fulfillment of our services.

4.6 Do Not Track

Some browsers feature a "Do Not Track" (DNT) setting that signals your preference not to have data about your online browsing tracked. We currently do not respond to DNT signals.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

• SSL encryption for all data transmissions
• Secure payment processing (we do not store complete credit card information)
• Regular security assessments and updates
• Access controls and authentication requirements
• Data minimization practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Cookie Policy

6.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. Cookies help websites remember your preferences and understand how you interact with them.

6.2 Types of Cookies We Use

• Essential Cookies: These are necessary for the Site to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us know which pages are the most and least popular and see how visitors move around the Site.
• Functional Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

6.3 Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Site may become inaccessible or not function properly.

6.4 Third-Party Cookies

We may allow third parties to place cookies on your device when you visit our Site. These third parties may include:

• Analytics providers (such as Google Analytics)
• Advertising networks
• Social media platforms
• Payment processors

Each of these third parties has its own privacy policy and cookie policy.

7. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@csgaminghub.com, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. By accessing or using our Site, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than those of your country.

When we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of protection, we use specific contractual clauses approved by the European Commission or other appropriate safeguards to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be effective as of the date stated at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible, typically within 30 days.