Refund Policy

1. General Refund Policy for Digital Items

1.1 Nature of Digital Products

CS2 skins and other digital items sold on our platform are virtual goods with no physical component. Due to the digital nature of these products and the instant delivery system, all sales are generally considered final once the digital item has been successfully delivered to your Steam account or other gaming platform.

1.2 Successful Delivery Definition

A purchase is considered successfully delivered when:

• The digital item appears in your Steam inventory or gaming account
• You have accepted a trade offer containing the purchased item
• The system confirms the transaction as complete

Once any of these conditions are met, the transaction is considered complete, and the standard no-refund policy applies unless specific exceptions (outlined below) are applicable.

2. Circumstances Eligible for Refund

Despite our general no-refund policy for delivered digital items, we recognize that certain exceptional circumstances warrant consideration for a refund:

2.1 Item Not Delivered

If you have been charged for a purchase, but the digital item was not delivered to your account within 24 hours of the confirmed payment, you may be eligible for a full refund. This applies only if:

• You provided the correct Steam Trade URL or account information
• Your Steam account settings allow for receiving trades
• You did not decline or miss the trade offer
• There were no temporary Steam trading restrictions affecting your account

2.2 Item Not as Described

If the digital item delivered significantly differs from what was advertised on our Site in terms of:

• Condition (e.g., Factory New vs. Minimal Wear)
• Float value (if the actual float varies by more than 0.005 from the advertised value)
• Pattern (if a specific pattern was guaranteed)
• Other key attributes explicitly stated in the product description

In such cases, you may be eligible for a refund or exchange, provided you can provide evidence of the discrepancy and have not traded or modified the item after receiving it.

2.3 Technical Issues

If a verifiable technical issue on our platform caused:

• Multiple charges for the same item
• Incorrect pricing significantly different from the advertised price
• System errors resulting in the wrong item being delivered

We will investigate the issue and process an appropriate refund if the technical error is confirmed.

2.4 Unauthorized Purchases

If you believe unauthorized purchases were made from your account, you should:

• Immediately change your account password
• Contact your payment provider to report the unauthorized charges
• Notify our customer support team with relevant details

Refunds for unauthorized purchases will be evaluated on a case-by-case basis and may require documentation from law enforcement or your payment provider.

3. Refund Process and Timeline

3.1 How to Request a Refund

If you believe you are eligible for a refund based on the circumstances outlined above, please submit a refund request by:

1. Contacting our customer support team at support@csgaminghub.com with the subject line "Refund Request"
2. Providing your order number, date of purchase, and the email address associated with your account
3. Explaining in detail the reason for your refund request
4. Including any supporting evidence or documentation (screenshots, transaction records, etc.)

3.2 Refund Request Timeline

All refund requests must be submitted within:

• 48 hours of purchase for non-delivery issues
• 7 days of purchase for items not as described
• 14 days of purchase for technical issues
• 30 days of purchase for unauthorized transactions (subject to verification)

Refund requests submitted after these timeframes may not be considered unless exceptional circumstances exist.

3.3 Refund Review Process

Upon receiving your refund request, our customer support team will:

1. Acknowledge receipt of your request within 24 hours
2. Investigate the circumstances of your purchase and the issues reported
3. Review any evidence or documentation provided
4. Verify the status of the digital items in question
5. Make a determination regarding your refund eligibility

This review process typically takes 3-5 business days, though complex cases may require additional time.

3.4 Refund Processing

If your refund request is approved:

• The refund will be processed to the original payment method used for the purchase
• You will receive an email confirmation when the refund is initiated
• Depending on your payment provider, refunds may take 5-10 business days to appear in your account

For approved refunds, we reserve the right to:

• Issue a full refund to your original payment method
• Offer store credit for future purchases
• Provide a replacement item of equal value

The refund method will be determined based on the specific circumstances of your case.

4. Refund Exclusions

The following situations are generally not eligible for refunds:

4.1 Change of Mind

Refunds will not be issued simply because you changed your mind about a purchase, decided you no longer want the item, or found a better price elsewhere after completing your purchase.

4.2 Market Value Fluctuations

CS2 skin prices fluctuate based on market demand. We do not provide refunds if the market value of your purchased item decreases after your purchase.

4.3 External Factors

We cannot offer refunds for issues outside our control, including:

• Steam platform downtime or technical issues
• Changes to CS2 game mechanics or item appearance made by Valve
• Trade holds or restrictions imposed by Steam
• Internet connectivity issues on your end

4.4 After Transfer or Use

Refunds will not be issued if you have:

• Traded the item to another user
• Used the item in a trade-up contract
• Applied stickers or name tags to the item
• Otherwise modified the item after delivery

4.5 Violation of Terms

Refunds will not be processed if the purchase violated our Terms & Conditions, including purchases made:

• Using fraudulent payment methods
• By users under 18 years of age
• Through exploitation of pricing errors or system vulnerabilities
• In violation of our one account per person policy

5. Special Considerations

5.1 Pre-Orders and Upcoming Releases

For pre-orders or purchases of items that are not yet released or available for immediate delivery:

• Refunds may be requested at any time before the item is delivered to your account
• Once the item is delivered, our standard refund policy applies

5.2 Gift Purchases

For items purchased as gifts:

• Refund requests must come from the original purchaser, not the gift recipient
• Refunds can only be processed to the original payment method used by the purchaser
• Gifts that have already been delivered to the recipient's account follow our standard digital item policy

5.3 Bulk Purchases

For bulk purchases (5 or more items in a single transaction):

• Partial refunds for individual items within the bulk purchase may be considered
• A processing fee may apply for partial refunds of bulk orders
• The specific items must be eligible for refund under our standard policy

6. Chargeback Policy

Filing a payment dispute or chargeback with your payment provider without first attempting to resolve the issue through our customer support team is strongly discouraged. In the event of a chargeback:

• Your CS Gaming Hub account may be suspended pending investigation
• If digital items have been delivered, we reserve the right to report trade information to Steam and other relevant platforms
• Future purchasing privileges may be revoked
• Additional fees associated with the chargeback may be your responsibility

We encourage customers to contact our support team first to resolve any issues before initiating a chargeback.

7. Changes to This Policy

CS Gaming Hub reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Site. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

We recommend reviewing this policy periodically to stay informed about our refund procedures.

8. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team: